The Success Factors for Digital Transformation to become a Smart Hospital: Case Study in Thailand

Authors

  • Suthida Chansanguan School of Management Technology, Sirindhorn International Institute of Technology, Thammasat University, Thailand.
  • Chawalit Jeenanunta School of Management Technology, Sirindhorn International Institute of Technology, Thammasat University, Thailand
  • Nattharika Rittippant School of Management Technology, Sirindhorn International Institute of Technology, Thammasat University, Thailand

Keywords:

Knowledge Management, Leadership skills, Technology acceptant,, Joint Commission International

Abstract

Technology has become a vital role in the healthcare industry as it helps to improve the efficiency and quality of care delivered to patients. This paper aims to identify the critical factors for the successes and failures in implementing a smart hospital in Thailand. We have conducted our research through semi-structured interviews with the top-managements of the hospital and experts in the smart hospital. Then we analyze our findings through the Thematic analysis to understand the critical factors within the industry. The results show that key factors, including the staff's readiness, leadership policy, epidemic, knowledge management, and collaboration among organizations, are essential to digitally transform toward the next smart hospital level.

Author Biographies

Suthida Chansanguan, School of Management Technology, Sirindhorn International Institute of Technology, Thammasat University, Thailand.

Suthida Chansanguan is a PhD candidate at Sirindhorn International Institute of Technology, Thammasat University, Thailand. She received master's degree in Logistics and Supply Chain Systems Engineering, Thammasat University. She is currently pursuing her PhD studies in Factors lead to level of Smart Hospital in Thailand.

Chawalit Jeenanunta, School of Management Technology, Sirindhorn International Institute of Technology, Thammasat University, Thailand

Chawalit Jeenanunta is an associate professor at the Sirindhorn International Institute of Technology, Thammasat University, Thailand. He is also the head of the Center of Excellent in Logistics and Supply Chain Systems Engineering and Technology (LogEn Tech). He received his PhD in industrial and systems engineering from the Virginia Polytechnic Institute and State University, USA. His research fields include Linear programming, Integer programming, Network optimization, and Simulation, Supply chain management.

Nattharika Rittippant, School of Management Technology, Sirindhorn International Institute of Technology, Thammasat University, Thailand

Nattharika Rittippant is an assistant professor. She received her PhD in Strategic and international management from the University of Texas at Arlington, USA. Her research fields include MNE strategies, supply chain management, e-business and healthcare management. She has published her research in the Quality Management Journal, GMSARN International Journal, Asian Journal of Technology Innovation, Management Research Review, and other national journals.

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Published

2022-04-07

How to Cite

1.
Chansanguan S, Jeenanunta C, Rittippant N. The Success Factors for Digital Transformation to become a Smart Hospital: Case Study in Thailand. j.intell.inform. [internet]. 2022 Apr. 7 [cited 2025 Aug. 9];7(April):25. available from: https://ph05.tci-thaijo.org/index.php/JIIST/article/view/208

Issue

JOURNAL OF INTELLIGENT INFORMATICS AND SMART TECHNOLOGY, VOL. 7, APRIL 2022

Section

Research Articles