The Nature of Digital Transformation Project Failures: Impeding Factors to Stakeholder Collaborations
Keywords:
digital transformation, stakeholder collaboration, project management, impedimentsAbstract
For successfully executing digital transformation(DX) projects in a company, collaboration among various internal and external stakeholders is intrinsically crucial and key to success. However, there are various factors that can impede such collaborations, six of which were identified in this paper based on interviews with DX project stakeholders. Six impeding factors include information gap, experience gap, incompatible evaluation criteria, conflict of interest, perception gap of the future, and lack of mutual trust. Although previous studies have discussed superficial factors which directly explain the success or failure of such projects, this paper isolates and explores them in greater depth than the traditional ones. These essential impeding factors are helpful to find solutions to eliminate them and lead DX projects to success.
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